In the heating and air conditioning business, and the service business in general, we have a term referred to as a “service call”. It’s probably our most commonly used service term.
But what is it exactly? And what about the fee associated with it?
I’m glad you asked!
Service Call 101
A service call is simply a service that is rendered when a homeowner or business owner has a problem or malfunction that they need examined or diagnosed.
For example: Let’s say that an owner of a restaurant is having a problem with his air conditioning unit. It isn’t blowing cold air in the middle of the summer, and it’s creating discomfort for his customers. This individual would probably call a HVAC service company to have them come out to diagnose the problem with the AC system.
This would be considered a service call.
This is would apply to any service that is needed. Whether it’s heating and air conditioning related or electrical, plumbing, refrigeration etc.
A service is needed. A service company is called to come out and provide that service. Fairly simply right?
What about the fee?
Service Call Fee
A service call fee is the fee that is charged in order for the service technician(s) to come out and perform the service. Normally, the fee is meant to cover common expenses associated with each service call. Some of the areas of expenses include travel expenses and travel time, service vehicle expenses, and labor expenses.
Each HVAC service company has their own fee that they charge. This fee can vary from company to company, depending on many factors.
For example: At Cagle Service, we charge a standard $75 fee for a service call that includes all of our service area locations. This fee includes both the travel time and the first 30 minutes of labor on site in order to diagnose the problem.
Usually, this standard fee doesn’t cover material and/or parts costs, if they are needed.
We hope this information has given you a better basic understanding of service calls and the fees associated with them. We want our customers to understand our services and what’s included.
If you need service performed, simply give us a call at (731) 300-1030 or you can fill out the Service Call form below (or to the right on desktop).
We look forward to serving you!